Legal Notice

WEBSITE TERMS OF USE, DISCLAIMER AND LIMITATION OF LIABILITY

Last Updated: June 2026

Introduction

These Terms of Use govern your use of www.intentconsultancy.com and any services provided by Intent Consultancy.

By accessing this website, engaging our services, accepting a proposal, instructing work to commence, or making payment, you agree to be bound by these terms.

If you do not agree with these terms, you should not use this website or engage our services.

No Guarantee of Results

Intent Consultancy provides professional consultancy, SEO, AI Search Optimisation, Content Writing, Google Business Profile Management, Online Marketing Consultancy, website-related services, and digital marketing services.

Whilst every effort is made to achieve positive outcomes, Intent Consultancy does not guarantee:

Search engine rankings

AI search visibility

Website traffic

Enquiries

Leads

Sales

Revenue

Business growth

Social media engagement

Online visibility

Media coverage

Commercial success

Search engines, AI platforms, social media platforms, online directories, advertising platforms, and third-party services regularly change their algorithms, systems, and policies without notice.

These factors are outside the control of Intent Consultancy.

Fees Earned Upon Receipt

All fees paid to Intent Consultancy are deemed earned upon receipt and compensate Intent Consultancy for reserving time, allocating resources, providing expertise, undertaking research, strategic planning, consultancy, content creation, implementation work, account management, and professional services on behalf of the client.

The client acknowledges that a significant proportion of the value provided by Intent Consultancy is derived from professional knowledge, experience, intellectual property, strategic thinking, and time invested, rather than solely from any final deliverable or specific outcome.

Accordingly, fees paid are not dependent upon the achievement of any particular ranking, traffic level, lead volume, enquiry volume, revenue target, business objective, or commercial result.

Once work has commenced, no refunds, credits, rebates, chargebacks, or partial reimbursements shall be due except where required by law.

The client agrees that dissatisfaction with outcomes, changes in business circumstances, changes in market conditions, changes in search engine algorithms, changes in AI platforms, changes in competitive landscape, or a decision not to implement recommendations shall not constitute grounds for a refund.

Fees and Payment Terms

All invoices are payable within the payment terms stated on the invoice unless otherwise agreed in writing.

Intent Consultancy reserves the right to suspend services, withhold work, restrict access to deliverables, or terminate services where payment becomes overdue.

Outstanding invoices may incur statutory interest and debt recovery costs where permitted by law.

No Refund Policy

All payments made to Intent Consultancy are non-refundable.

No refunds shall be provided for:

Consultancy services

SEO services

AI Search Optimisation services

Content writing

Website services

Online marketing consultancy

Research and strategy work

Audits and reporting

Training

Monthly retainers

Ongoing services

Partially completed work

Completed work

This applies regardless of whether recommendations are implemented or desired outcomes are achieved.

Website Availability and Downtime

Intent Consultancy shall not be liable for:

Website downtime

Website outages

Hosting failures

Server failures

Website corruption

Plugin conflicts

Software incompatibilities

Website performance issues

Website crashes

Website security issues

The client remains responsible for maintaining appropriate backups, hosting arrangements, and technical infrastructure.

Data Loss and Corruption

Intent Consultancy accepts no liability for:

Data loss

Data corruption

File deletion

Database damage

Loss of backups

Email loss

Website corruption

Cloud storage failures

Digital asset loss

Clients are responsible for maintaining their own backup procedures and disaster recovery plans.

Cyber Security, Hacking and Passwords

Intent Consultancy cannot guarantee the security of websites, hosting accounts, email accounts, social media accounts, cloud services, databases, software, or third-party platforms.

Intent Consultancy shall not be liable for:

Hacking

Malware

Viruses

Ransomware

Phishing attacks

Cyber attacks

Security breaches

Unauthorised access

Password leaks

Password theft

Account compromise

Data breaches

Clients are solely responsible for maintaining secure passwords, authentication methods, and account access controls.

Email Services

Intent Consultancy accepts no liability for:

Email delivery failures

Lost emails

Delayed emails

Spam filtering issues

Email account suspensions

Email corruption

Blacklisting

Email outages

Social Media and Third-Party Platforms

Intent Consultancy has no control over third-party platforms including search engines, AI platforms, social media networks, advertising platforms, review websites, hosting companies, software providers, or online directories.

Intent Consultancy shall not be liable for:

Reduced reach

Algorithm changes

Account restrictions

Account suspensions

Content removal

Social media engagement levels

Follower growth

Platform outages

Advertising platform issues

Reviews and Reputation Management

Intent Consultancy cannot control public opinion or third-party content.

Intent Consultancy accepts no liability for:

Negative reviews

Public criticism

Online complaints

Reputation damage

Customer comments

Forum posts

Social media discussions

User-generated content

Third-Party Services

Intent Consultancy may recommend or utilise third-party providers including software vendors, hosting companies, CRM providers, analytics platforms, AI platforms, search engines, social media platforms, advertising networks, plugins, and integrations.

Intent Consultancy accepts no liability for the performance, availability, security, reliability, actions, or failures of any third-party provider.

Client Responsibility

The client remains responsible for:

Business decisions

Legal compliance

Regulatory compliance

Financial decisions

Tax decisions

Employment decisions

Website ownership

Domain ownership

Hosting arrangements

Password security

Backup procedures

Clients should seek independent legal, financial, tax, regulatory, HR, and professional advice where appropriate.

Limitation of Liability

To the fullest extent permitted by law, Intent Consultancy shall not be liable for:

Loss of profit

Loss of revenue

Loss of business

Loss of customers

Loss of contracts

Loss of goodwill

Loss of opportunities

Loss of anticipated savings

Loss of data

Business interruption

Indirect losses

Consequential losses

Whether arising in contract, negligence, tort, statutory duty, or otherwise.

Maximum Liability

To the fullest extent permitted by law, the total liability of Intent Consultancy for any claim shall not exceed the total fees paid by the client to Intent Consultancy during the three months immediately preceding the event giving rise to the claim.

Intellectual Property

All reports, strategies, content, recommendations, frameworks, processes, documents, and intellectual property produced by Intent Consultancy remain the property of Intent Consultancy until all invoices have been paid in full.

Intent Consultancy reserves the right to withhold work and deliverables until payment has been received.

Acceptance

By using this website, engaging our services, requesting work, accepting a quotation, signing a proposal, or making payment, you acknowledge that you have read, understood, and agreed to these Terms of Use, Disclaimer, and Limitation of Liability.